b2b digital transformation case study
Implementation involved a complete overhaul of their eCommerce systems and only took 6 months. B2B Digital Transformation - Case Study 5,449 views. Start adding content to your list by clicking on the star icon included in each card, Client: US industrial products manufacturer Digital Transformation Focus on business processess that can be digitised THE BUSINESS STRATEGY CONFERENCE @luisella Hannover, Feb13th â 15th 2017 2. Sales teams needed to be focused on generating leads, reaching quotas, and engaging with customers. Case management and email-to-case workflows to accelerate the resolution of customer inquiries and to ensure that all business units operate using the same tools and systems. Share; Like; Download ... Divante. THINK ACT The digital rntnse fr omo calec 3 The digital transformation of capital goods and soft-ware (in B2B business) is in full swing. Digital Transformation. As this activity was nearing completion, the company turned its focus to replacing its legacy customer portal, and brought in another team from PwC to help implement a new customer self-service platform from Salesforce that could handle full-spectrum ordering and customer service. Platforms such as OroCommerce help manufacturers of all sizes to offer customer experiences that stand out from the competition. Learn how B2B companies have transformed their sales teams to thrive through change. Without the need to perpetually implement costly plugins and extensions, they save time and money. Alfred (named after the companyâs founder Alfred Krupp) was developed with the help of Microsoft’s global Azure cloud platform. Follow Published on Feb 26, 2016. We collect cookie information with a goal to provide you with the best user experience. A key task was to optimize specific problem areas involving network simulations. Page 8. Its. You just might find the inspiration you need to start your own digital transformation. Roadmap for B2B digital transformation. to upper management, you need positive examples of how other companies approached their challenges by implementing new technology and processes. of the B2B providers examined in our study do not give their customers the option of placing orders online. Their products are manufactured and sold around the world. This was highly complex and involved the migration of functionality from the mainframe and other systems over to Oracle EBS. They now had a 360-degree view of all customers. Implementation involved a complete overhaul of their eCommerce systems and only took 6 months. If rethinking operating models, adopting new principles, and increasing efficiencies is creating digital fatigue, rely on the services of a consulting company. BAE Systems reduced assembly time by 50% and training time by over 40%. Awards case study: How KPMG influenced £35 million in new business by blending digital and offline media . Contact us to learn more about OroCommerce's capabilities Samuel Hubbard utilized Magento for B2C sales but quickly realized they needed to seamlessly integrate the B2C and B2B while using a unified CRM. Leading B2B company Air Liquide, similarly, has found great value in embracing the customer-centricity thought process. Creation of a seamless shopping cart experience by reducing the number of standard checkout steps from five down to two. Please see www.pwc.com/structure for further details. Published in: Business. If rethinking operating models, adopting new principles, and increasing efficiencies is creating digital fatigue, rely on the services of a, If you want to be a customer-focused company, you need flexible B2B-specific, [Updated] Effects of COVID-19 on Business: Reopening, Lockdowns in B2B Commerce, 8 Fantastic Examples of eCommerce Marketing During COVID-19, OroCommerce Named Niche Player in Gartner’s 2020 Magic Quadrant for Digital Commerce. To address these issues, the company’s Chief Customer Officer and CIO jointly embarked on an Order-to-Cash transformation with PwC, beginning with the modernization of their back-end capabilities. Real-time product pricing and availability information (enabled through Oracle EBS integration) aggregated at the cart, the product detail page (PDP) and wishlist to provide accurate lead time tracking while navigating through the checkout experience. More. Second, front-end sales and service-related applications and processes were woefully inadequate and negatively impacting customer experience. A new study of 170 senior B2B transformation leaders and C-suite executives by Altimeter@Prophet reveals that a given B2B companyâs Covid-19 response and their level of digital maturity are the most important drivers of their digital investment priorities, ways of working and initiatives in 2020. Over the past 30 years, Huawei has experienced tremendous growth, but only a few know about how the company thoroughly committed to the principles of digital transformation. Additional IDC research suggests that 75% of large manufacturers are already updating their operations with innovative technologies. This case study shows how we managed to reach 100.000.000 EUR of online revenue, within only 3 quarters last year. PwC worked with the client to help establish a customized and finely tuned foundational eCommerce site (enabled by B2B Commerce and the Salesforce Service Cloud) to provide a seamless ordering and information-rich buying and self-service experience for the customer. “Working with the client, our team was the first to tailor this solution for a variety of B2B use cases. Advanced Manufacturing & Services. Successful manufacturers are undergoing a digital transformation that shakes up the status quo and implements new ways of processing data in a timely, useful fashion. For the vast majority of businesses, demonstrating effectiveness and proving ROI is the most difficult aspect of a digital transformation project, even with metrics in place. The company’s legacy portal was view-only and did not allow customers to place an order or track a shipment. Industry 4.0 is on everyone's lips. 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